Privacy Policy
Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us.
For this reason we take the appropriate technical and organizational measures to protect the personal data we process and to ensure that their processing is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on its behalf.
This Privacy Policy applies to the services we provide to our customers, to the communication to any interested party and to the website www.costaionicahotel.com and its online services.
What type of information do we collect from you?
We are fully committed to safeguarding the privacy of the personal information you entrust us with. The personal information we collect from you will typically include the following:
- Your name, personal and work contact details, date and place of birth, nationality, image, passport and visa information.
- Guest profile - arrival and departure dates, room service details, room preferences, messages received from you and the numbers / email addresses we have received those messages from.
- Any information connected to your payments - credit card and / or account details.
How your personal information is collected
For the most part, information is only gathered when you choose to provide it to us, and when you interact directly with us. Examples of when you might divulge information to us includes:
- When you make a reservation either over the phone, online or in person.
- When you make a reservation to stay at our hotel.
- When you purchase any items or pay for any services through our website.
- When you check-in and during your stay at our hotel.
How we use your information
We are only allowed to collect information if we have a legal basis to do that. Here are some guidelines which set out how and why your personal information is collected:
- To fulfil our obligations to you when providing you with our services and provide a five-star customer service.
- To ensure we provide the services and products you have requested from us and to process payments for such services and products.
- To fulfil service requests such as travel arrangements, room service etc.
- To contact you when we need more information about your stay or prospective stay and / or event (e.g. what time you might arrive at our hotel, venue availability etc).
- To ensure the safety of all guests, staff and visitors.
- To share your information with others where necessary to fulfil our services for you or where acting as agent for a third party on your behalf.
- To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness.
- Communicate with you during the course of providing our services, for example with your enquiries and requests.
- To respond to any information requests, you may have about our hotel.
- Statistical purposes so we can analyze figures to help us manage our business and plan strategically for the future.
- To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you: where you have provided permission for us to do so or, if you are an existing customer where we choose to contact you by electronic means (including newsletter and email) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us (for those marketing messages you can unsubscribe at any time)
- To carry out market research and / or surveys around customer satisfaction and quality assurance.
- To send you any newsletters or promotions you have chosen to receive.
- Track your use of our service, including your navigation of our website in order to improve the website performance and user experience.
- To ensure that content from our website is presented in the most effective manner for you and for your device.
- To notify you about changes to our service.
- To operate our business in a manner that ensures the best possible experience, whilst fulfilling regulatory and legal requirements. This will include internal purposes such as auditing, data analysis, statistical analysis (of customer preferences for example), and information necessary for the purpose of service improvement
- To ensure your safety and security as well as that of other guests, visitors and staff whilst at the Hotel.
Who we share your information with and why
How we keep your information secure
Costa Ionica Hotel operates on a basis which means that only those who need to access your information will be able to access your data. Access restrictions also apply to contractors and other third parties who have a business need to know. Everyone who has access to your information have agreed to a duty of confidentiality.
For how long do we keep your personal data?
We do not keep your information any longer than we are allowed to keep it. Usually that will mean keeping it beyond the time period over which we are providing a service to you; this is because we often have to hold on to personal data for at least seven years for legal, regulatory and accounting purposes.
Your rights and choices in relation to your personal information
You have the right to know what information of yours is used, by whom, and how it is used. You also have some control over it. For example, you have the right to:
- Ask us for the personal data that we hold and process about you (data subject access request).
- Ask us to correct your information if you think it is incorrect or incomplete.
- Ask that personal data we hold about you is given to you in a commonly used, machine-readable format.
You can also ask us to delete your personal information if:
We continue to process your personal data beyond the period necessary for the purpose it was originally collected and the period we are legally obligated to keep it.
- The personal information has to be deleted to comply with legal obligations.
- Your personal information has been processed in breach of data protection legislation.
Sometimes we will not be able to, for legal reasons, delete your personal data but you can still ask us to stop processing your data if:
- You consider the information we hold about you is inaccurate.
- It is unlawful for us to process your information.
- You don’t want us to process the information but need us to keep hold of it to help you in the course of a legal claim.
You can expect us to respond to a request from you to exercise your rights within one month of receiving it. If your request is complicated it might take a little longer. All reasonable requests are free of charge to you. You may be charged however, where you request is complex, resource heavy, unreasonable, excessive and / or repetitive.
If you do ask for access to your personal data, we will want to make sure we’re not giving your information to someone who doesn’t have any right to it. As a security measure to ensure we do not unwittingly disclose your information to anyone who has no right to receive it, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
If you would like to exercise any of your rights please contact: info@costaionicahotel.com
Cookies Policy
When you visit our website www.costaionica.com we receive information about your use of small alphanumeric character files called cookies which are stored on your computer. Cookies assign a unique ID to your computer which becomes your own identity each time you return to our site.
Cookies are designed to save you time by helping us provide you with a customized experience without having to remind us of your preferences each time you return to our website. Cookies do not damage your electronic equipment, nor can they read information from other files on your computer’s hard drive. Our cookies follow you only while you are on our website and do not collect information when you leave our website to visit a different one. Our cookies are not the only ones present on your computer and therefore we do not bear responsibility for the presence of third party cookies and the way in which they are used.
The application (browser) you use to visit websites can be configured to handle cookies according to your preferences. Accepting all cookies, refusing all cookies. You should contact your browser manufacturer or supplier to receive accurate information about cookie security settings. Please be advised that if you disable all cookies, you may not be able to fully use our website. To use cookies, your prior consent is necessary. The only exception are cookies that serve the basic needs of the website (necessary cookies) and are necessary for the appearance and effective operation of the website.