Privacy Policy

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us.

For this reason we take the appropriate technical and organizational measures to protect the personal data we process and to ensure that their processing is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on its behalf.

This Privacy Policy applies to the services we provide to our customers, to the communication to any interested party and to the website and its online services.

What type of information do we collect from you?

We are fully committed to safeguarding the privacy of the personal information you entrust us with. The personal information we collect from you will typically include the following:

How your personal information is collected

For the most part, information is only gathered when you choose to provide it to us, and when you interact directly with us. Examples of when you might divulge information to us includes:

How we use your information

We are only allowed to collect information if we have a legal basis to do that. Here are some guidelines which set out how and why your personal information is collected:

Who we share your information with and why

We will only share your information when it is needed and to your benefit and / or if we are obligated to do that. We only work with and engage with organizations who can show us they respect your privacy as much as we do. If we haven’t already, we will ask them to tell us how they secure your data and how far access to your personal data is restricted. We won’t let any of our service providers use your personal data for their own purposes and they can only use the information for the specific reason it is given to them.

How we keep your information secure

Costa Ionica Hotel operates on a basis which means that only those who need to access your information will be able to access your data. Access restrictions also apply to contractors and other third parties who have a business need to know. Everyone who has access to your information have agreed to a duty of confidentiality.

For how long do we keep your personal data?

We do not keep your information any longer than we are allowed to keep it. Usually that will mean keeping it beyond the time period over which we are providing a service to you; this is because we often have to hold on to personal data for at least seven years for legal, regulatory and accounting purposes.

Your rights and choices in relation to your personal information

You have the right to know what information of yours is used, by whom, and how it is used. You also have some control over it. For example, you have the right to:

You can also ask us to delete your personal information if:

We continue to process your personal data beyond the period necessary for the purpose it was originally collected and the period we are legally obligated to keep it.

Sometimes we will not be able to, for legal reasons, delete your personal data but you can still ask us to stop processing your data if:

You can expect us to respond to a request from you to exercise your rights within one month of receiving it. If your request is complicated it might take a little longer. All reasonable requests are free of charge to you. You may be charged however, where you request is complex, resource heavy, unreasonable, excessive and / or repetitive.

If you do ask for access to your personal data, we will want to make sure we’re not giving your information to someone who doesn’t have any right to it. As a security measure to ensure we do not unwittingly disclose your information to anyone who has no right to receive it, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

If you would like to exercise any of your rights please contact:

Cookies Policy

When you visit our website we receive information about your use of small alphanumeric character files called cookies which are stored on your computer. Cookies assign a unique ID to your computer which becomes your own identity each time you return to our site.

Cookies are designed to save you time by helping us provide you with a customized experience without having to remind us of your preferences each time you return to our website. Cookies do not damage your electronic equipment, nor can they read information from other files on your computer’s hard drive. Our cookies follow you only while you are on our website and do not collect information when you leave our website to visit a different one. Our cookies are not the only ones present on your computer and therefore we do not bear responsibility for the presence of third party cookies and the way in which they are used.

The application (browser) you use to visit websites can be configured to handle cookies according to your preferences. Accepting all cookies, refusing all cookies. You should contact your browser manufacturer or supplier to receive accurate information about cookie security settings. Please be advised that if you disable all cookies, you may not be able to fully use our website. To use cookies, your prior consent is necessary. The only exception are cookies that serve the basic needs of the website (necessary cookies) and are necessary for the appearance and effective operation of the website.